General
BELIEVEYOU CIC take the privacy of your information very seriously. Our Privacy and Data Protection Policy is designed to tell you about our practices regarding the collection, use and disclosure of personal information about you that may be provided when you access or use any of our websites such as www.believeyou.uk.
Websites and services offered by us via electronic means will collectively be referred to as “Services” in this policy.
By using any Services we offer, you are consenting to the collection, use, and disclosure of information about you in accordance with, and are agreeing to be bound by, this Privacy and Data Protection Policy.
BELIEVEYOU CIC is registered under the Data Protection Act 1998 (the “Act”). The Act sets out a number of important principles that organisations must apply when processing personal data. For more information see http://www.ico.gov.uk/.
Ways that we collect information
We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
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Certain information required to use our Services;
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Information provided to register or subscribe with our Services;
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Information provided if you sign up for information, newsletters or other updates;
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Information provided in connection with orders you place through the site for paid-for content;
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Information provided in connection with booking places for events;
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Details of the Services you access;
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A record of any correspondence between you and us;
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Information we may require from you when you report a problem or complaint.
We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to complete a transaction without doing so.
Information may also be gathered through the Services also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
Use
We may use this information to:
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provide or deliver services to you;
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deliver and despatch goods or content to you;
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assist in the administration your registration;
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assist in making general improvements to our materials and services;
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carry out and administer any obligations arising from any agreements entered into between you and us;
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contact you and notify you about changes to our services or bookings or the services we offer (except where you have asked us not to do this);
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analyse how our services are us.
Sharing your information
We do not disclose any information you provide to any third parties except:
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
in order to enforce any terms and conditions or agreements for our Services that may apply;
we may transfer your personal information to a third party as part of a transfer of some or all of our organisation and assets to any third party or as part of any restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
to protect the rights, property, or safety of our users and contributors or any other third parties
where you have agreed that we may do so, we may provide contact information to similar organisations and partners.
Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
Other websites
Our Services may contain links and references to other third party websites and applications. Please be aware that this Privacy Policy does not apply to those websites.
We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via our Services. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you came to our Services via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your information outside of Europe
As part of the services offered to you the information you provide to us may be transferred to, and stored at, countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
If you use our Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.
Notification of changes to our Privacy Policy
We will post details of any changes to our Privacy Policy on our Services to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.
Contact Us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.
Right to Cancel Contract for Events
A specific cancellation policy for an event may be specified when booking but in the absence of any such policy the following will apply
If you cancel more than 28 days prior to the start of the Event there will be a 50% cancellation charge for accommodation costs (at our discretion).
You will not be entitled to a refund on accommodation costs if you cancel 28 days or less prior to the Event.
We will refund you the full amount of any donation you place prior to the retreat start date (does not include accommodation costs).
If the Event is organised by us and we cancel the event (which we reserve the right to do) then we will either:
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offer a full refund; or
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provide a booking for an alternative event or date; or
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if you are unable to attend the re-scheduled meeting or event (if any) or there is no re-scheduled event or meeting then we will provide a refund of the fees paid.
Events provided in person are not subject to the cancellation rights in the Consumer Regulations.
Right to Cancel Contract for Downloadable Courses and Goods Under The Consumer Regulations
Downloadable Courses
You have a right to cancel your contract for downloadable courses within 14 days from your date of purchase or the start date of an online course whichever is the later.
On cancellation you will receive a full refund.
You do not need to give a reason and you may cancel by using the cancellation form provided.
Goods
You have a right to cancel this contract within 14 days of receiving the goods.
On cancellation you will receive a full refund.
We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract for goods or downloadable content with us.
Exercising Right to Cancel
To exercise the right to cancel, you must inform us, BELIEVEYOU CIC at email: believeyou@mail.com or by text oo447938152055 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, text or email). You may use the cancellation form attached, but it is not compulsory.
To meet the cancellation deadline it is sufficient for you to notify us that you are exercising your right to cancel before the cancellation period has expired.
Effects Of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than –
14 days after the day we receive back from you any goods supplied, or
(if earlier), 14 days after the day you provide evidence that you have returned the goods, or
If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days expires.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Where You Do Not Have a Right to Cancel
Where goods have been personalised to your requirements then you will not be entitled to cancel the contract under the Consumer Regulations unless the goods are defective.
Cancellation Form
You can use the following cancellation form:
To: BELIEVEYOU CIC Holistic Wellbeing Services
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,
Ordered on [ ]/ received on [ ]: …………………………………………………………………………………………………
Name of consumer(s): …………………………………………………………………………………………………
Address of consumer(s),: …………………………………………………………………………………………………
Signed (you are only required to sign if returning by post): ……………………………………………………………………………………………………