Cancellation Policy

To work to the best of their ability for each and every client and maintain professional working practices, abiding by the Codes of Conduct as set by professional and regulatory bodies. All treatments will last for the specified duration. Treatment time commences immediately after the consultation. The therapist has the right to reduce the treatment time if the client arrives late for their appointment. Treatments will only be conducted if the treatment is safe for the client to receive. If any GP or Consultant permission is required, the client will be requested to provide this in writing before treatments can be received. Therapies will be tailored for each client’s individual needs to give maximum benefit. Client’s details will not be discussed with any third party, except in the circumstance where the client is referred to another practitioner, after which the therapist and client will agree what can be shared. All information is kept securely on file. Client Commitment All clients will need to complete, and sign, a confidential consultation form, which will include a medical history, prior to treatment. Clients will have a brief consultation as part of their treatment at the beginning of each treatment session. All clients are asked to complete the consultation form and any further questions to the best of their knowledge. Cancellation Policy When a treatment time and duration has been mutually agreed, this is deemed to be a provisional booking. Since December 2015, all clients will have to pay in advance of their appointed time. The booking is confirmed once the payment is received prior to the treatment time. 48 hours notice of cancellation is required for all individual treatments. Clients are asked to make cancellations by telephone, email or text. Failure to cancel within the required time period will incur a charge of 100% of the scheduled appointment time. The cancellation fee will be invoiced and due to be paid within 48 hours. Failure to cancel within the required time period, or failure to pay for an appointment once the treatment has been completed, will result in a prepayment for future bookings. Any cancellation fees may be waived at the therapist’s discretion. If the therapist is unable to carry out the treatment due to illness, the client will be notified as soon as possible. An alternative appointment time will be made as close as possible to the original appointment time.

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